How often should I have my heat pump serviced?

You should have your heat pump serviced at least once a year. If you use your heat pump for heating and cooling, you should service it twice annually, in the fall and the spring.

What is the life span of a heat pump?

The average life span of a heat pump is 10-15 years. Because heat pumps run year-round to heat and cool your home, they don’t always last as long as a typical heating or cooling system. However, you can extend the life span by ensuring that your unit is routinely maintained by an HVAC professional.

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CUSTOMER SERVICE REPRESENTATIVE (CSR)

Company Statement: Pro-Tec is searching for an experienced Customer Service Representative to join our thriving team. We are a family owned and operated company with a true passion for delivering the best finished product possible while also providing an experience far above and beyond what our customers expect. This position is an integral role within the organization and sets the tone for a customer’s experience as you will be their first point of contact as they reach out to have their issues resolved. As the main point of contact until the work is performed it is essential that this person has a positive attitude, is reliable and is willing to do what it takes while being a team player to accomplish our goals.

Customer Service Representative General Responsibilities

Answering a heavy volume of customer calls, interpreting a customer need and scheduling service appointments within our field management software.
Build effective relationships and trust with current and potential customers by listening to their needs and educating them about services that are relevant to their situation.
Provide clear and accurate communication between customers and management within our service and construction departments regarding any scheduling changes.
Greet clients arriving to the office with a warm and positive attitude while making sure their needs are met.
Monitor the live dispatch board to ensure technicians are on time for appointments and that customers receive proper communication regarding any changes made.
Provide timely resolution to customer inquiries, concerns, and complaints.
Monitoring the office email and voicemail accounts assuring the messages are directed to the proper individuals or departments.
Data entry.
GPS monitoring.
Support marketing campaigns and social media platforms.
Most important: work closely with all Pro-Tec Plumbing team members to ensure top notch customer service that meets or exceeds our customers’ expectations in every aspect of the business.

Professional Qualifications

Must have at least two years of experience in customer service
Experience in either the plumbing or HVAC industry
Proven track record of over-achieving
Strong phone contact handling skills and active listening
Familiar with our company CRM (Service Titan)
Adaptability
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively

Educational Qualifications

High school diploma or equivalent, bachelor’s degree preferred.

Open Positions

First Name*
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Will you now or in the future require our company to sponsor an immigration case in order to employ you (i.e. H-1 B or other employment-based immigration case)?*
Have you ever worked for PRO-TEC Plumbing & Air or any of its subsidiaries and affiliates before?*
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Below, please confirm your acknowledgement that you have provided truthful and complete responses in this application and that you authorize the company to investigate any statements within this application. Any falsification or omission may constitute for immediate dismissal or refusal to hire. If employed, you will be required to abide by all Company rules and regulations.*
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A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Please check one of the boxes below*
“Protected” veterans include the following categories: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.*

Technician in a Pro-Tec uniform adjusting settings on a gray HVAC unit.

Why Choose PRO-TEC Plumbing & Air?

Trusted Locally For Over 15 Years

We’re proud to have an A+ rating with the BBB.
Our team offers offer flexible financing and regular specials.
We offer free estimates on system installations, so you’re never surprised.
Our HVAC technicians and plumbers are skilled and experienced.
We provide discounts for military members, veterans, and seniors.